Açıklama:
QUALIFICATIONS AND JOB DESCRIPTION
Job Description
- Attend medical appointments with patients during consultation, procedure, discharge, check up and provide translation where necessary
- Maintain regular dialogue with patients prior arrival, while they are in Turkey and after they go back to their home countries
- Identify cross selling, up selling, patient referral opportunities where possible and collaborate with the sales team for execution
- Get patient reviews and take pictures/videos with patients prior to departure
- Follow up treated patients, check up on their recovery by obtaining information at regular intervals and advise best course of action for excellent surgical results
- Respond to after care enquiries, arrange revision surgeries or resolve complaints according to company policy
- Contribute to the patient loyalty program by constructing a portfolio of satisfied treated patients, retaining relationships and winning their referrals
Requirements
- Degree from Tourism administration, English translation and interpretation, English or American language and literature, International Relations, School of nursing or medical related academic programmes taught in English
- Fluency in formal written and spoken English, additional Western European language is a plus
- Minimum of 2 years experience in a customer-facing role, preferably in a health care services environment
- Organisational skills, multi tasking expertise, interpersonal skills, communication skills, self motivation, persistence and performance under pressure
- Flexibility in working hours and days including weekends when required
- Prior experience with CRM software is a plus
Benefits
- Base salary and performance linked bonus
- Private health insurance
- Apple iPhone, laptop computer, meal card
- 1x monthly salary budget for company sponsored wellness programs, personal or professional development
- 1x monthly salary budget for company sponsored holidays
26 Nis 2024;
from:
kariyer.net