Açıklama:
QUALIFICATIONS AND JOB DESCRIPTION
Serving since 2018, Smile Hair Clinic is re-located to the financial district of East Istanbul and continues its operation in its 7-floor, elegantly designed, high–tech clinic building where a team of 100+ well-trained staff is working. The quality and excellence of hair transplantation operations depend on intensive training procedures. Every team member at Smile is well-trained and tested by True™ Philosophy success criteria.
We are looking for ‘Patient Experience Specialist’ to join our rapidly growing team.
Requirements:
- Bachelor's degree in relevant universities
- Professional level English speaking, writing, reading and reading comprehension. Having a second language at the same level would be a plus.
- Experience in Health Industry and/or International Patient Relations is a plus
- Successful in human relations, strong communication skills, patiently able to answer all patients' questions.
- Skilled in follow-up processes, planning and reporting
- Successful in written and verbal communication
- Able to work in an intense and dynamic working environment, with high motivation and smiling
- Can work carefully and quickly, solution-oriented
- Prone to teamwork
- Able to act proactively in crisis and process management stages
- Having good command of MS Office programs and using CRM program before is a plus
Job Description:
- The relevant candidate will be responsible for the entire post-operative follow-up of the patient.
- Sharing all relevant documents after the operation to the patient, giving detailed information about the process that awaits him after the operation.
- Conducting, evaluating and reporting satisfaction surveys with patients
- To ensure that the post-operative processes of the patients are satisfied and to request reviews from the patients through digital media
- Following the post-operative processes of the patients closely and identifying the patients who need a second operation or different operations and invite them back to our clinic
- Acquiring new reference patients by involving patients in collaborative processes
23 Nis 2024;
from:
kariyer.net