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QUALIFICATIONS AND JOB DESCRIPTION
Pre-Opening Ramada Encore by Wyndham Istanbul Arnavutkoy (Istanbul Airport)
We're looking for "OPERATIONS MANAGER"
- Ensuring that the reports of the project are made by the relevant departments,
- checking the customer in the promised periods and ensuring that they are delivered without errors,
- Performing routine analysis of customer data, generating alarms to customers when necessary, congruencing monthly or annual data, performing capacity analysis,
- Following the results of corporate customer satisfaction surveys and taking actions,
- Participating with the manager in the meetings held with the customer at specified periods,
- Performing voice recording controls of calls,
- To determine the personnel needs due to reasons such as growth and increase in calls and present them to the senior management,
- Participating in recruitment interviews when deemed necessary,
- To carry out activities to increase employee loyalty,
- To provide solutions to the operational and customer side problems in the projects without losing time and to inform the manager about the details of the problem,
- Organizing meetings with team leaders at specified periods, getting information about project performances, quality targets, customer representative performance, etc., and conveying information from senior management,
- To prepare reports on the project objectives such as income/expenses, productivity, corporate customer demands and needs, and organizational needs and to convey information to the manager to whom he/she is affiliated,
- To meet the operational demands from the customer, to ensure the continuity of the operation call flow, to communicate with the relevant departments and corporate customers in case of problems,
- Controlling monthly invoices, reconciling invoices with the customer and monitoring the invoice process,
- Making monthly and annual performance meetings with his team leaders and contributing to their development,
- To follow up the trainings of Team Leaders and Customer Representatives, to plan training when necessary,
- Checking and approving the monthly salary and MBO of customer representatives and team leaders,
- To follow the annual leave of own teams.
Required Skills
General Qualifications:
- Advenced in English Minimum 4 years of sector and 2 years of Operations Manager experience,
- Following the technology closely,
- Able to use MS Office programs effectively,
- Experience in team and operation management,
- Male candidates must have completed military service
6 Nis 2024;
from:
kariyer.net