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QUALIFICATIONS AND JOB DESCRIPTION
F&B SUPERVISOR
To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.
KEY ROLES & RESPONSIBILITIES
- Supervise and oversee the operation/section to maintain service standards.
- Check on employees’ discipline, grooming standards, and punctuality.
- Check on guests’ satisfaction levels and properly handle feedback and follow-up.
- Perform opening and closing duties as assigned.
- Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees.
- Assist in employees’ development, counselling and resolving staff conflict.
- Report any complaints, incidents, or any other irregularities to Management.
- Ensure that operating equipment is maintained, and service and storage areas are kept safe and clean.
- Help minimize waste, neglect, breakages and mishandling of supplies and equipments.
- Carry out light cleaning and maintenance of the pantry area.
- Monitor quality of food and beverage products in every order.
- To ensure that guests receive the attention and service they require.
- Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager.
- To motivate, coach and project a positive attitude at all times.
- Help manage employees’ performance appraisals and performance logs.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed.
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English.
- Experienced in all aspects of restaurants service.
- Must be well-presented and professionally groomed at all times.4
- Excellent leader and trainer with solid motivational and teamwork skills.
- Attention to detail and strong interpersonal skills to deal with diverse staff.
QUALIFICATIONS
- Hotel Restaurant Management graduate.
- Proficiency in usage of Micros, Materials Control systems
- Knowledge of classic and modern services styles
- Well knowledge of wine and high alcoholic beverages
EXPERIENCE
- Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment.
26 Nis 2024;
from:
kariyer.net