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QUALIFICATIONS AND JOB DESCRIPTION
Job Description:
We are seeking a Customer Operations & Sales Specialist who is dynamic, sales-oriented, and capable of providing exceptional customer service and operational support. This role combines customer operations with active sales responsibilities, making it ideal for someone with the ability to communicate and a drive to increase sales through strategic outreach.
Responsibilities:
1. Handle initial customer inquiries via CRM and manage all incoming emails, assigning them to appropriate team members swiftly.
2. Deliver top-tier customer service to maintain high levels of customer satisfaction.
3. Manage daily communications within the team, disseminating crucial information about support requests, important emails, and potential sales leads.
4. Manage return processes, including organizing payment refunds and handling return logistics.
5. Generate accurate quotes and proforma invoices based on specific customer demands.
6. Maintain oversight of website orders, including tracking and updating shipment statuses, and promptly addressing any delivery issues.
7. Engage in proactive discussions with customers about their orders, understanding their project needs and requirements. Communicate with warehouses on issues and order processing.
8. Assist in account management tasks such as updating order shipping/billing addresses, VAT number changes, and distributing invoices.
9. Drive sales through cold calling and email campaigns, targeting potential new customers and following up on leads.
10. Develop and maintain a pipeline of prospects, ensuring consistent engagement through scheduled calls and email follow-ups.
Requirements:
- Excellent verbal and written communication skills in English. (All internal conversations and sales activities are in English)
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Strong organizational abilities with a proven capability to manage multiple priorities effectively.
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Detail-oriented and highly proactive in addressing customer needs and driving sales growth.
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Time management skills to offer service to customers from different time zones.
Nice-to-have:
- Bachelor’s degree in Business Administration, Sales, Communications, or a technical field such as Electrical Engineering, Mechanical Engineering, Computer Science, or related areas.
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Minimum of 3 years of experience in customer service and sales, preferably within the tech or IoT sector.
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Proven track record of successful sales experience including cold calling and email marketing.
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Proficient with CRM software, especially Hubspot.
What We Offer:
- Competitive salary in US dollars with a performance-based bonus structure.
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Benefits package including complementary health insurance.
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Opportunities for remote work and flexible schedules.
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A dynamic, young and innovative environment where you can make a real impact on the company’s growth and development.
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Professional growth opportunities in a rapidly expanding company within the IoT industry.