Açıklama:
GENEL NİTELİKLER VE İŞ TANIMI
Job Description
The successful candidate have in-depth knowledge of holistic well-being and the various services and benefits of spa treatments and protocols.
Responsibilities
· Greet the guests as they arrive into the Ritual space
· Provide assistance to the reception when required,
· Recommend and upsell the spa programs, treatments and retail items
· Take appointments when necessary for guests in collaboration with spa reception team
· Guide the guests through their journey & programs.
· Offer precise information about the services and programs available within the facility
· Show guests to their desired areas within the spa facility
· Provide guests with professional assistance while in the Spa areas
· Assist the therapists and holistic facilitators when requested
· Maintain Brand Standards set under the SOPs
· Offer pre-post beverages to guests when necessary
· Assist in maintain the Spa facility organized at all times
Requirements
· Minimum of 2 -3 years working experience in Luxury Spa Hotels as Spa Guest Relations or Spa Butler
· Is articulate and comfortable speaking with and assisting guests
· Has extensive knowledge in Spa treatment protocols
· Speaks & writes English fluently. Turkish and any other foreign language a definite plus.
· Possesses multi-tasking capabilities
· Assist Guests within the Spa during their treatment journey
· Supports and collaborates with the Spa Receptionists to ensure guests are being cared for
· Follows spa treatment timings and therapist punctuality
· Is computer literate & familiar with Spa soft ware, Micros, Fidelio or similar CRM / booking programs.
· Is meticulous and a self starter, organized,
· Exhibits a professional demeanor, polite and must be client satisfaction oriented
· Able to work in a team environment & supports colleagues towards success
· Must function well under pressure maintaining professionalism, courtesy and poise at all time
Candidate Profile
· Internal drive and willingness to work in a challenging, and fast-paced work environment
· Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team
· High-achiever mindset with a sense of work perfectionism,
Manpower, Türkiye İş Kurumu’ndan 18.8.2016 tarihli ve 6 no’lu Özel İstihdam Bürosu izin belgesi ve 3.6.2017 tarihli Geçici İş İlişkisi Yetki Belgesi sahibidir. İş arayanlardan hiçbir ad altında menfaat temin edilmez ve ücret alınmaz.