Açıklama:
GENEL NİTELİKLER VE İŞ TANIMI
We are currently seeking a Guest Experience Agent/Temporary for our local company which providing Hospitality Industry.
Job Description;
- Specially follows up and organizes the guests’ holiday by every step , provides communication with other departments.
- Keeping an eye on customers wishes and preferences, provides personalized guest relations service to each guest in their native
- Observing the satisfaction and expectations of the guest during the vacation
- Providing the guest with the facilities that will respond to the needs effectively and reporting the daily guest feedback for the highest level of guest satisfaction
- Dealing with all kind of requests and needs of guests during check in, accommodation and check out
- Responsible for developing and maintaining the acknowledgment of all guests (also include: VIP, repeat and special occasion).
- Ensure all departments are aware of all guests’ needs prior to arrival that will lead to a unique, memorable and personal stay.-
- Creating loyal and satisfied guests.
- Responsible for teaching and continuously energizing the Guest Experience process throughout the hotel.
- Responsible for the safety, security and well-being of hotel guests and associates.
- Responds to and handles guest problems and complaints.
- Manages all day-to-day operations; Understands associate positions well enough to perform duties in associates’ absence.
- Provides immediate assistance to guests as requested.
- Empowers associates to provide excellent customer service.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Improves service by communicating and assessing individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Qualifications;
- At least bachelor's degree in Hotel and Tourism Management Hospitality, Business Administration or other related areas
- At least 2 years’ experience in the guest services, front desk, or related professional areas
- Ability to focus and handle multiple tasks at the same time
- Ability to use time efficiently, to prioritize and organize work
- Ability to work well under pressure and constant change, making quick and appropriate decision
- Ability to work cohesively with other departments and other team members
- Ability to work in shifts, flexible hours, including weekends, holidays and evenings
- Excellent command of English (written & verbal); any other language is advantageous
Manpower, Türkiye İş Kurumu’ndan 18.8.2016 tarihli ve 6 no’lu Özel İstihdam Bürosu izin belgesi ve 3.6.2017 tarihli Geçici İş İlişkisi Yetki Belgesi sahibidir. İş arayanlardan hiçbir ad altında menfaat temin edilmez ve ücret alınmaz.