Guest Experience Agent/Muğla

Açıklama:

GENEL NİTELİKLER VE İŞ TANIMI

We are currently seeking a Guest Experience Agent/Temporary for our local company which providing Hospitality Industry.

Job Description;

• Specially follows up and organizes the guests’ holiday by every step , provides communication with other departments.
• Keeping an eye on customers wishes and preferences, provides personalized guest relations service to each guest in their native
• Observing the satisfaction and expectations of the guest during the vacation
• Providing the guest with the facilities that will respond to the needs effectively and reporting the daily guest feedback for the highest level of guest satisfaction
• Dealing with all kind of requests and needs of guests during check in, accommodation and check out
• Responsible for developing and maintaining the acknowledgment of all guests (also include: VIP, repeat and special occasion).
• Ensure all departments are aware of all guests’ needs prior to arrival that will lead to a unique, memorable and personal stay.-
• Creating loyal and satisfied guests.
• Responsible for teaching and continuously energizing the Guest Experience process throughout the hotel.
• Responsible for the safety, security and well-being of hotel guests and associates.
• Responds to and handles guest problems and complaints.
• Manages all day-to-day operations; Understands associate positions well enough to perform duties in associates’ absence.
• Provides immediate assistance to guests as requested.
• Empowers associates to provide excellent customer service.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Improves service by communicating and assessing individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Qualifications;

• At least bachelor's degree in Hotel and Tourism Management Hospitality, Business Administration or other related areas
• At least 2 years’ experience in the guest services, front desk, or related professional areas
• Ability to focus and handle multiple tasks at the same time
• Ability to use time efficiently, to prioritize and organize work
• Ability to work well under pressure and constant change, making quick and appropriate decision
• Ability to work cohesively with other departments and other team members
• Ability to work in shifts, flexible hours, including weekends, holidays and evenings
• Excellent command of English (written & verbal); any other language is advantageous
  

Manpower, Türkiye İş Kurumu’ndan 18.8.2016 tarihli ve 6 no’lu Özel İstihdam Bürosu izin belgesi ve 3.6.2017 tarihli Geçici İş İlişkisi Yetki Belgesi sahibidir. İş arayanlardan hiçbir ad altında menfaat temin edilmez ve ücret alınmaz.