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QUALIFICATIONS AND JOB DESCRIPTION
Overview
A unique candidate to be a part of the most preferred resort in the Aegean Coast…
BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…
We are looking for an “ Guest Experience Agent ” who is dynamic, pro-active and enthusiastic.
Qualifications
· At least bachelor's degree in Hotel and Tourism Management Hospitality, Business Administration or other related areas
· At least 2 years’ experience in the guest services, front desk, or related professional areas
· Ability to focus and handle multiple tasks at the same time
· Ability to use time efficiently, to prioritize and organize work
· Ability to work well under pressure and constant change, making quick and appropriate decisions
· Ability to work cohesively with other departments and other team members
· Ability to work in shifts, flexible hours, including weekends, holidays and evenings
· Excellent command of English (written & verbal); any other language is advantageous
Job Description
· Responsible for developing and maintaining the acknowledgment of all guests (also include: VIP, repeat and special occasion).
· Ensure all departments are aware of all guests’ needs prior to arrival that will lead to a unique, memorable and personal stay.
· Creating loyal and satisfied guests.
· Responsible for teaching and continuously energizing the Guest Experience process throughout the hotel.
· Responsible for the safety, security and well-being of hotel guests and associates.
· Responds to and handles guest problems and complaints.
· Manages all day-to-day operations; Understands associate positions well enough to perform duties in associates’ absence.
· Provides immediate assistance to guests as requested.
· Empowers associates to provide excellent customer service.
· Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
· Provides services that are above and beyond for guest satisfaction and retention.
· Improves service by communicating and assessing individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Please note that only CVs with a photo will be evaluated.
Biblos Resort Alacati provides staff house benefit for the employees from other cities.