IT Support Specialist/Servicedesk

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QUALIFICATIONS AND JOB DESCRIPTION

Unite , founded in 1998, is the leader in digital workforce solutions in Turkey. We aim to transform the way our customers conduct business by leveraging the latest digital technologies.

Our expertise lies in understanding the importance of technology to business, the requirement for return on technology investments and the need for an accountable business partner whose core focus is integrating business with technology.

We are looking for an ''IT Support Specialist'' who will be responsible for prioritizing, resolving, routing and scheduling all incoming internal technology support requests and issues.

Job Description

• Providing solutions by intervening as soon as possible for requests submitted by the service desk or by end users,
• Providing user support to help desk or call center units,
• Directing problems and requests to relevant support groups when necessary,
• Following the resolution process of forwarded call records,
• Providing feedback to users or departments that opened registrations,
• Making to inventory tracking and management,
• Analyzing, evaluating and reporting automation needs to the manager,
• Intervening problems according to SLA times,
• Providing a quality that is compatible with customer satisfaction and service delivery processes.

Requirements

• Graduating from at least associate preferably from related departments of Universities,
• Knowling at least one of both written and spoken good command of English .
• Minimum 1 years experience in providing of remote technical support,
• Knowling to of an IT equipment (computer, printer, projector, etc.),
• Proficienting in MS device systems and MS applications (Teams, Zoom, etc.),
• Knowledging of Active Directory, File Server, PrintServer architectures,
• Having to the Switch and AP working structure,
• Preferably with ITSM Tool knowledge experience
• Preferably having an ITIL Certificate or knowing an ITIL server,
• Having a command of the domain structure, Backing up on end-user devices, Having a good command of the backup process, (Onedrive etc.)
• Able to make suggestions in critical systems analysis and system services,
• Strong communication skills, analytical thinking ability,
• Ability to adapt to the aptitude of the team and the dynamic structure of our company,

Join the Digital transforming the future of work as a Part of the Unite !