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QUALIFICATIONS AND JOB DESCRIPTION
ATA Freight is an U.S. based global logistics provider with its own offices in USA, INDIA, TURKEY, CHINA, MEXICO and RUSSIA. ATA Freight has evolved from a traditional international freight forwarder to one of the leading global providers of innovative and fully integrated supply chain solutions. We are a certified NVOCC, one of the first members of C-TPAT, as well as IATA and FIATA members.
We are seeking a highly motivated and customer focused IT Infrastructure Support Specialist to join our IT team. The successful candidate will be the first point of contact for all IT-related issues and inquiries, providing efficient and effective technical support to end-users. The IT Infrastructure Support Specialist will play a critical role in maintaining the smooth operation of our organization's IT systems, ensuring optimal functionality and user satisfaction.
We are a leading global logistics & freight forwarding services provider, specializing in innovative shipping management solutions. The Company has evolved from a traditional international freight forwarding service to one of the leading global providers of innovative and fully integrated supply chain solutions.
Responsibilities/Duties
- End-User Support. PC, software installation, maintenance etc.
- Respond to IT support requests through various channels, including ITSM, phone, email and in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely and professional manner.
- Provide clear and concise instructions to end-users for issue resolution and prevention.
Technical Issue Resolution:
- Diagnose and escalate more complex technical issues to the appropriate IT teams or vendors.
- Collaborate with team members to identify recurring issues and contribute to the development of permanent solutions.
System Maintenance and Monitoring:
- Assist in the maintenance and monitoring of IT systems, ensuring proactive identification and resolution of potential issues.
- Perform routine system checks and updates to guarantee the security and efficiency of IT infrastructure.
Documentation and Knowledge Sharing :
- Maintain detailed and up-to-date documentation of common issues and solutions.
- Contribute to the development of knowledge base articles and user guides for self-help and training purposes.
User Training:
- Conduct user training sessions on basic IT procedures and best practices.
- Provide guidance to end-users on utilizing software applications and IT tools effectively.
Required Skills
- Graduated from University,
- Must have minimum 5 years of experience in helpdesk service and operations,
- Must have English communication skills,
- Have excellent communication skills and ability to build strong working relationships with colleagues,
- Experience with Exchange Online, Office 365, Defender & Intune,
- Must have familiarity ISO 27001,
- For candidates interested in the position, possible having certifications ITIL, COBIT or Azure will be an advantage,
- Network skills will be an advantage (HP, Meraki, Cisco, Huawei),
- Ability to think and act strategically and proactively,
- Strong business acumen and ability to align IT with overall business objectives,
- Proven ability to manage complex IT projects on time and within budget,
- Ability to stay current with emerging technologies and industry trends,
- Strong writing and presentation skills.