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QUALIFICATIONS AND JOB DESCRIPTION
Join the Magic
Our Mission
At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.
We are more than 10.000 employees in over 70 countries and a consolidated turnover of 2.8 billion euros (in 2022). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.
To strengthen our team in Istanbul, Turkey we are looking for:
E-Commerce Supervisor
Your Mission
· Manage the growth of the e-commerce business and business development of e-sale by enhancing customer experience
· Develop a plan to increase the sales and numbers, hence manage the sales process and follow up the orders
· Follow and communicate relevant improvements within the world of e-commerce, the competitors, evaluate its impact on Puratos business, and develop actions on e-commerce area
· Analyse collections, categories, customers, and customer suggestions & complaints to improve marketing effectiveness
· Activate the e-commerce platform and following KPIs
· Set up projects to convert social media and website traffic into sales and leads
· Monitor the accuracy of the stock reserved for e-commerce and ensure its order
· Prepare necessary reports on all e-commerce sales and processes
· Report website traffic with various tools and test, develop and implement e-commerce tools (Google analytics, Power BI, Hotjar, Hello Customer, Copywriting etc) being the key driver of digital transformation
What we expect from you
· Bachelor’s degree in a related field
· Minimum 5 years of experience in e-commerce business, preferably in food/FMCG sectors
· Business fluent in English
· Strong digital skills and capabilities
· Good at communication and being a team player
· Strong analytical skills and knowledge in Google Analytics
· Customer centric focused on customer experience
What you can expect from Puratos
We are a warm family company with a historical growth track record and a clear long-term vision for the future. We promote a caring, trustful and respecting work environment by putting people first.
We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal opportunities for all. We strive to reflect the richness of our customers, communities, and society, accelerating our ability to innovate and deliver on our commitments.