Waiter / Waitress

Açıklama:

QUALIFICATIONS AND JOB DESCRIPTION

WAITER / WAITRESS

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

• Read daily events, to acknowledge any VIP’s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
  
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
• Follow cash and credit card procedures according to the guidelines of the accounting department.
• Maintain a clean, neat and orderly restaurant throughout service.
• Polish silver, refill salt, pepper and sugar, creamers, etc.
• Ensure that workstation is stocked with appropriate condiments at all times.
• Report any guest comments regarding food and beverage to manager.
• Conscientious handling and maintenance of operating equipment.
• Learn and adhere to safety, sanitation and hygiene policies.
• Maintain good working relationships with colleagues, and all other departments.
• Maintain complete knowledge of all F&B services, outlets and hotel services/features.
• Perform opening/closing side duties as assigned and set all tables according to standards.
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all service and storage areas are kept safe and clean.
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
• Carry out light cleaning and maintenance of the outlet.
• Assist other Food & Beverage Outlets in their operations during peak hours if needed.

PERSONAL ATTRIBUTES

• Average reading, writing and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Able to account and handle cash effectively and efficiently.
• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge.
• Team player with strong interpersonal skills and attention to detail.

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 1-year food and beverage serving experience.
• Previous public contact and/or cashiering experience