Call Center Specialist

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QUALIFICATIONS AND JOB DESCRIPTION

We are looking for a team member with the following qualifications for our company operating in the aviation sector.

Qualifications:

• Graduated with a Bachelor’s Degree.
• Possess advanced English grammar, listening, writing, and speaking skills.
• Preferably, have experience in a call center.
• Have experience in similar communication positions.
• Possess strong diction and self-expression skills.
• Focus on solution and gratification in conflict resolution.
• Able to work at an intensive pace.
• Able to work shifts and flexible hours.
• Located in or able to reside in Antalya.
• Preferably, have knowledge of aviation terminology.
• Possess advanced skills in using MS Office programs.
• For male candidates, having served as soldiers or being suspended for at least 2 years.

Job Description:

• Respond to passenger inquiries through email, calls, and other social media channels.
• Direct requests and demands to the relevant departments and maintain records of them.
• Generate solutions by identifying passengers’ problems and needs.
• Report for improvement and follow up on passengers' demands while maintaining quality standards.
• Offer solutions to enhance processes.
• Work with coordination and collaboration with other departments to provide permanent solutions for customer satisfaction.