Customer Service Specialist

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QUALIFICATIONS AND JOB DESCRIPTION

Requirements

• Bachelor’s degree required, preferably with a background in the medical device or pharmaceutical manufacturing industry,
• Min. 3 years of experience,
• Experienced in ERP and MRP related systems,
• Preferably with SAP experience,
• Able to use MS Office programs well,
• Excellent organizational, leadership/decision making and communication skills,
• Demonstrates process improvement skills,
• Fluent in English.

Job Responsibilities

• Customer Service Specialist facilitates the cost-effective flow of products from suppliers to customers through the production and distribution network in accordance with company policies,
• Order management – order entry, progression and communication of orders to all necessary parties, proactive intervention in process disturbance situations, optimizing load to achieve the effective distribution of goods,
• Continuously improve relevant inventory management, shipping schedules, work order accuracy and supply performance measurement reports that indicate actual performance levels with respect to goals,
• Identifies and implements projects and programs that result in continuous process improvements in capacity utilization, customer service and productivity,
• Fosters effective communication with other operations through a team approach regarding common processes and goals,
• Minimize non-value added steps in processes and procedures to maximize daily productivity,
• Provides a clean, safe and organized working environment,
• Actively supporting the management team in processes such as budget planning, production forecast planning, product pricing planning,
• To manage the whole process by working in coordination with the finance and sales team, in order to ensure that the operational process is completed from the offer stage to the delivery to the customer, is carried out in accordance with the sales policies of the company,
• Coordinating after sales operation processes in accordance with the company policy ( return process, payment tracking, replacement process , price difference invoice process etc ),
• To prepare the reports regarding the sales, stock, and back orders regularly for the sales team and management team,
• Actively keeping touch with internal and external customers during whole process,
• Follow and request overdue payments with customers.