Guest Relations Agent

Açıklama:

GENEL NİTELİKLER VE İŞ TANIMI

We are looking for a teammate to work as a Guest Relations Agent in the Guest Relations Department for Rixos Sungate which belongs to our hotel group operating in the international tourısm sector

• Specially follows up and organizes the guests’ holiday by every step , provides communication with other departments.
• Keeping an eye on customers wishes and preferences, provides personalized guest relations service to each guest in their native language
• Observing the satisfaction and expectations of the guest during the vacation
• Providing the guest with the facilities that will respond to the needs effectively and reporting the daily guest feedback for the highest level of guest satisfaction
• Dealing with all kind of requests and needs of guests during check in, accommodation and check out

• A Bachelor degree in Tourism and Hotel Management
• Having at least two years of hotel experience in a similar position or to be trained
• Fluent in English and German or Russian
• Having strong organizational planning, good communication skills and a proper diction
• Willing to work in a team
• Having a guest oriented mindset
• Having good humour, strong human relations and working discipline
• Experienced in data analysis and reporting (using summary tables, graphs, etc.) in MS Excel
• Ability to prioritize and adapt to changing conditions,
• Attention to detail, responsibility and quick decision making,
• Time management, multitasking and prioritization skills,
• Discipline, self-motivation and ambition;