Bellperson

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QUALIFICATIONS AND JOB DESCRIPTION

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Quasar Istanbul, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

The qualifications are:

• High school or University degree preferably Tourism & Hotel Management,
• Good command of English
• At least 2+ years of Bellperson experience in luxury hotel management.

İŞ TANIMI

• Is aware of and abides by all hotel policies, procedures & relevant legislations
• Ensures all directions are followed out at the request of any level of Senior Management
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation.
• Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.
• Ensuring that all hotel staff is providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and CSM averages.
• Maintain personal presentation and hygiene as per the grooming standards issued by Fairmont Quasar Istanbul.
• Ensure Guest details remain confidential.
• Reports any hazards, risks, accidents as required
• Abides by and is aware of all relevant Occupational, Health & Safety legislation
• Answer all incoming calls within three rings, using the Fairmont Quasar Istanbul greeting standards.
• Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.
• Constantly reviewing the performance and operations of yourself and the department through monitoring Mystery Shopper results, and CSM averages