Resepsiyonist

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QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION

Responsibilities:

• Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations.Maintain complete knowledge of all hotel features/services & hours of operations, rooms, floors layout, including all hotel restaurant food concepts, menu price range, dress code and ambiance
• The Receptionist ensures that rooms have been assigned according to guest requests and preferences whenever possible. Pre-register designated guests and prepare key packets.Access all functions of computer systems according to established procedures and standards.
• Process all guest check-in according to established hotel requirements.
• Confirm or if necessary walk-in a reservation and review all details as well as any special noted information.
• Ensure all Rooms Assignments are processed accurately and prior to guest arrival.
• Inform guest of any messages, mail, faxes, etc, received for them.Take, record, and relay messages accurately, completely and legibly.
• Distribute hotel personnel messages to appropriate individualsAccommodate all guest requests expediently and courteously.
• Follow up with designated hotel personnel to ensure completion of request
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
• Provide lateral service and assist other departments as needed or as assigned.
• Primarily this will include, Guest Experience Agent & Bellperson/Doorperson, Valet and Housekeeping among others.

Qualifications:

• Previous experience as a Front Office Receptionist in a luxury market.
• Fluency in English (written and spoken); preference will be shown to candidates with knowledge of additional major foreign languages.
• Knowledge of Opera and Microsoft Office Data management / information technology usage skillsStrong communication and social skills. Ability to focus on guest needs, problem resolution
• Ability to focus on details.Ability to prioritize and organize work.
• Ability to work cohesively with other departments and co-workers as part of a team.