Channel Excellence Specialist

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QUALIFICATIONS AND JOB DESCRIPTION

We are looking for a "Channel Excellence Specialist" for our global business partner operating in the pharmaceutical industry and located in Kozyatağı.

Specific Job Requirements:

• Manage customer service inquiries as well as maintaining excellent internal and external relationships.
• Manage time-critical named-patient supplies in close collaboration with our commercial, supply chain and manufacturing partners (GDP/GMP) to secure adequate stocking levels.
• Set up and maintain customer accounts in the system, as well as handling promptly and accurately any account modifications.
• Manage the process of uploading price modifications and rebates according to company guidelines.
• Collaborate with Market Access and Finance teams to address customer inquiries and issues.
• Monitor key performance indicators related to customer service and take corrective actions as needed.
• Processes orders from wholesalers or direct accounts in a timely and accurate manner including tracking.
• Works with Finance (local and Shared Service Centre) to meet month end, quarter end and year end deadlines on time.
• Participate in regular monthly/quarterly business reviews with commercial operations.
• Creates and maintains KPI’s.
• Lead and/or participate in Projects/Initiatives across the organization.
• Support forecast accuracy for all planning activities.
• Drive process improvement and innovation.

Knowledge and Skills:

• Previous experience in a Customer Services role within a Pharmaceutical or Supply chain environment.
  
• Strong communication and interpersonal skills with an ability to influence in a positive manner.
• Good organizational, verbal and written communication skills are required.
• Good English skills.
• Provable Oracle EBS experience or SAP Experience would be beneficial.
• Ability to understand EU Directives (Falsified Medicines Directive (FMD), Good Distribution Practice (GDP)) and impact on Business routines.
• Knowledge of pharmaceutical background and ability to develop and maintain procedural documents (SOP) as well as CAPA measures.
• Excellent understanding of S&OP and S&OE
• Excellent organizational and planning skills to manage and drive projects to completion.
• Excellent understanding of MS office
• Understanding of Quality Management and compliance systems within the pharmaceutical industry.
• Ability to generate appropriate and robust business relationships with customers.
• Resilient profile with the ability to deliver in an ambiguous environment.
• Ability to engage and manage multiple stakeholders to achieve the objectives.
• Curious with learning agility.
• Operationally excellent.
• Organized with systematic approach to prioritization.
• Process orientated to achieve the business objectives.
• Able to combine operational and strategical job contents.

Randstad is an authorized agency of İskur with the licence date number : 17.10.2006 - 191