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QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS
- Excellent command of written and spoken English – other language from CEE zone is advantageous
- Bachelor's degree in Computer/Telecommunications/Electrical/Electronic Engineering etc.
- Knowledge on basic networking concepts, telecommunications products, services, technologies, and technical solutions.
- Experience with Huawei, Nokia, Juniper, Cisco products for Transmission & IP domain
- Knowledge in OSS/BSS solutions, experience in business transformation programs
- Great problem-solving ability
- Analytical thinking
- Customer-oriented
- Ability to work with international business units
- Ability to work under pressure
- Excellent communication skills
- Position requires working during nonworking hours due to live communication environment,
- Self-motivated, creative,
- Candidate will have to live in Istanbul city.
- Working in shifts (24/7) and stand-by support (office)
JOB DESCRIPTION
- Ensure customer satisfaction in case of problems through effective support (requests, complaints, incidents, problems, change management) Handle customer tickets, initiate/handle fault fixing
- Helpdesk, 1st and 2nd Level technical support to NOC and customers during advanced troubleshooting issues.
- SDH, DWDM and IP core and access equipment and site management via NMS and tools.
- Work with national/international technical departments on a problem to ensure issues are resolved in a timely and accurate manner.
- Support during troubleshooting issues with national and international carriers& technical teams.
- Technical support during service implementation and activation. Plan and apply advanced documentation projects.
- Search for chronic or reoccurring issues and initiate/handle fault fixing Work with customers on problem.
- Escalations to ensure issues are resolved in a timely and accurate manner.
- Guarantee the highest-level support for internal and external customers.
- Proactive analysis and trending of statistical data and performance reporting to identify recurrent problems and potential issues.
26 Nis 2024;
from:
kariyer.net