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QUALIFICATIONS AND JOB DESCRIPTION
A Sales Support Specialist plays a crucial role in providing administrative and operational support to the sales team, ensuring smooth and efficient sales processes. This position requires a detail-oriented individual with excellent organizational and communication skills.
General Qualifications
- Bachelor's degree in foreign trade, international relations, business administration, or relevant fields,
- Excellent command of both written and spoken English and Russian is preferred,
- 3-4 years of experience in import, export, supply chain, or logistics,
- Experience with drop shipments and bonded warehouse shipments is a plus,
- Strong team player with excellent coordination skills for working with clients,
- Possess an analytical mindset and a customer- and result-oriented approach,
- Proficiency in MS Office,
- SAP experience is a plus,
- Residing in or willing to live in Istanbul Anatolian Side, Gebze, or Kocaeli.
Job Description
The Sales Support Specialist will be responsible for:
- Responsible for order management and export operations in a multinational environment,
- Following the production and supply chain processes to complete orders in line with the sales strategy,
- Coordinating international transportation according to Inco terms to meet confirmed delivery dates in a timely and effective manner ,
- Supporting customs operations by preparing the required export documentation,
- Facilitating the exchange of information between the warehouse, production, sales, demand planning, and customers,
- Managing all inspection and approval processes before shipments,
- Handling complaints and providing customer support for post-sales issues, including the return process,
- Working with IT team for SAP system improvements,
- Collaborating with the supply chain and logistics department to optimize deliveries to customers,
- Communicating with other Lincoln Electric branches for both inbound and outbound deliveries to share up-to-date information with customers from both branches,
- Responsible for providing weekly and monthly sales forecast with management.
29 Mar 2024;
from:
kariyer.net