Açıklama:
GENEL NİTELİKLER VE İŞ TANIMI
QUALIFICATIONS
Receptionist with Doubletree by Hilton Istanbul Umraniye welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).
- Completed high school certificate or bachelor degree
- Front Office experience in the hotel, leisure, and/or entertainment sectors
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Computer literate and able to navigate through Company systems
- Computer Competency; MS Office applications, knowledge of ONQ software programme is a plus,
- Professional manner with an emphasis on hospitality and guest service
JOB DESCRIPTIONS
As a Receptionist, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the following tasks:
- Welcome and fulfill the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
6 May 2024;
from:
kariyer.net