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QUALIFICATIONS AND JOB DESCRIPTION
Company Description
Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D, and production of fiber laser machines that are widely used for cutting different metal materials. All of our products comply with international quality standards (CE, SGS, ISO9001, etc.) and are greatly appreciated by customers around the world. With 20 service languages, a knowledgeable sales and after-sales team, 24/7 service, worldwide market network covering more than 150 countries, we reach out to customers all over the world and look forward to all potential partnerships. Keeping in mind its responsibilities for the well-being of its staff and society, Bodor is determined to gain world recognition with intelligently Made-in-China and change human life with laser technology.
In addition, The company has maintained a high growth rate since its establishment in 2008. Now Bodor has a 51000 m2 production base, 10000+ delivery capability, and 2000+ global employees. Bodor's global Network covers 180 countries with 10 global branches and 4 technical centers.
Ultra-high power capability
- World premier of 25000w, 30000w, 40000w and world unique 22000w laser cutting machine.
Sales record (Until Sept, 2021)
- Choice of 700 companies worldwide on 10kW+ laser cutting machines, in 37 different countries and regions.
No. 1
- World No. 1 in 10kW+ laser cutting machine sales volume.
R&D Capability
- Strong R&D team led by the drafter of National Standards for CNC laser cutting machines
- Over 200 R&D Technicians, the R&D level is in line with international standards
- 10 subdivision platforms, including plate cutting, pipe cutting, application engineering, etc.
- 2 Core R&D Centers in China and 4 overseas Technology Centers
- More than 200 patent certificates, 5 international awards, 22 industry awards with 200+ R&D Teams, 200+ Patents, and 10 R&D Platforms.
Job Description
This position will be supporting customers with Bodor Laser Company and be responsible for offering technical advice to the customers and after-sales service in the field. Additional responsibilities include installation, preventative maintenance, troubleshooting, and repair.
Responsibilities
- Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat, and on-site visits.
- Assist personnel and customers with troubleshooting the laser machine’s mechanical and electrical problems and take appropriate action to resolve customer issues.
- Track technical issues and incoming requests from customers.
- Manage schedule and follow up with customers in the territory to ensure the customer is optimizing the use of the lasers.
- Perform mechanical repair on laser machines at the customer’s location, and the ability to determine if the repair will require special resources or parts.
- Understand layout drawings and blueprints in the installation of equipment.
- Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors, and manufacturers.
- Identify safety issues on the machines.
- Provide customer training.
- Write and compose service reports and expense reports.
- Perform failure mode analyses and make upgrade recommendations.
- Assist with the final integration and commissioning of complex automation projects as needed.
- Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
- Regular travel within assigned territories.
- Other duties as assigned.
Qualifications
- Associate degree in mechatronic, automation engineering, mechanical/electrical engineering, or equivalent with 2 years experience on automated CNC machines.
- Recent experience in installing, repairing, and diagnosing problems with automated CNC machines.
- Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
- Able to read and interpret electrical and mechanical drawings and test equipment.
- Excellent verbal and written communication skills.
- Demonstrated technical writing skills
- Proficiency in Microsoft Word, Excel, and remote communications.
- Proficient at working independently and as part of a team in a fast-paced environment.
- Self-driven and responsible.
- Ability to work under pressure.
- Ability to travel as required (local and domestic).
- Valid Driver’s License.
- Strong leadership skills.
- Highly organized.
- Meticulous attention to detail.
- English or Chinese + Turkish languages can be used as working languages.
Additional Information
- Applicants from neighboring cities can also be considered