Customer Service Receptionist

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QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewellery, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nano electronic and Bluetooth technologies essential to watchmaking and other industries.

We are seeking a dynamic, analytic, results driven, professional 'Customer Service Receptionist’ with below qualifications;

Responsibilities:

• Operate telephone switchboard to receive and forward calls.
• Receive payments and record receipts for services.
• Route emergency calls correctly
• Perform administrative tasks, such as typing, proofreading, transcribing, input entry in “acsis” and “CIS”
• Ensure that spare part orders and products for repair are entered to the system within 24 hours.
• Use paging and interoffice communication equipment.
• Greet people visiting the organization for CS.
• Settle and solve complaints coming from walk-in customers.
• Contact security staff when needed.
• File and maintain repair records data in “acsis” and “CIS”
• Transmit information to customers, using computers, mail
• Refer to catalogues, directories, or databases to answer customer questions.
• Make telephone calls and set up conference calls.
• Calculate and quote prices or rates for products or services.

Requirements