Customer Journey Expert

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QUALIFICATIONS AND JOB DESCRIPTION

First of all, let's explain; “How is it with us?”;

• We are a Koç Holding & Aygaz subsidiary, a start-up company.
• We set out to bring innovative solutions and services to our industry and to develop the culture of end-point delivery!
• We design our processes with McKinsey, from which we receive management consultancy.
• With the power we get from our technology and people, we offer new generation delivery solutions.
• We are growing rapidly day by day with our passionate team and ambitious goals.
• Unique customer experience, continuous learning and improvement, innovation and dynamism are in our DNA.
• We work agile, use the latest technologies, and constantly improve ourselves.

If you say “these expectations describe me exactly”;

• Ensuring that main customer journeys are prepared and kept up to date.
• To follow up action with relevant units by examining current contacts, identifying gaps in planned Journeys and actual contacts.
• To monitor the suitability of sub-processes in all functions.
• Determining customer experience promises for new products.
• Giving UX commentary on the flow and language of self-service frontends used by customers
• Following the channel simplification process.
• Ensuring follow-up of actions to improve customer experience scores.

If you say “I have it happily” for these responsibilities;

• Graduated from relevant departments.
• Have a strong analytical mind and a keen eye for detail.
• Have experience in reporting with the ability to evaluate and analyze big data.
• Have advanced knowledge of Microsoft Office (especially Excel) applications.
• Have a customer-oriented perspective, eager to understand and solve customer needs.
• Have strong communication skills, can build relationships with internal and external parties.
• Can manage a project from the beginning till the end with effective time management and follow-up skills.
• Eager to learn new things constantly and open to progress.
• Have previous work or internship experience in a similar position.

Let's join #sendeol! :)