IT Operations

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QUALIFICATIONS AND JOB DESCRIPTION

Trelleborg is a global industrial group whose leading positions are based on advanced polymer technology and in-depth applications know-how. We develop high-performance solutions that seal, damp and protect in demanding industrial environments.
In connection with an exciting period of change and growth of the business in Trelleborg Industrial Solutions, we are looking for candidates for the position of:
Job description
The Person who will be employed on this position will be a part of Trelleborg Group Information Technology team.
Main responsibilities: administration of infrastructure support services related tasks and activities within EMEA.
Primary Support Country Turkey. Othersupported countries: Bulgaria, Croatia, Hungary and other European countries (projects or remotely)

• Identifies and diagnoses, and resolves IT infrastructure problems on
  1st level (first/single point of contact) for all Trelleborg users and communicates solutions to end-users in a user-friendly, professional manner.
• Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
• Manage end-user incidents and prioritize work based on defined SLAs.
• Deal with multiple users and prioritizes service in line with business needs
• Support of asset management processes following defined Trelleborg IT standards.
• Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems.
• Active contribution to 2nd level group activities where required.
• Contribute ideas to improve IT processes/services.
• Support implementation of new and/or improved IT processes following Trelleborg IT standards.
• Improvement of personal skills within the area of responsibility.
• Problems, solutions, results of project work as well as any elaborated results within the area of responsibility must be documented in an understandable manner.
• Work collaboratively with others to achieve group goals.

Candidate profile

• Education and experience in technical computer and networking service support.
• Associates degree of computer science or Bachelors degree is preferred but

equivalent combinations of education, experience, and certification will be considered .

• Experience of working in a preferably global IT organization underlined by respective training certificates, such as CCNA; MCSE or equivalent.
• Experienced in implementing, documenting and operationally maintaining IT infrastructures.
• Experienced in interacting with external suppliers & service providers.
• Ability to manage own work schedule (good self-management skills)
• High level of customer focus and strong customer support commitment.
• Ability to cooperate with other individuals with a problem solving oriented attitude on a professional level.
• Good verbal and written communication skills in English
• Keen interest in working in a culturally diversified fast-paced environment.
• Ability to travel internationally as required by business.