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QUALIFICATIONS AND JOB DESCRIPTION
Duties and Responsibilities
Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested
Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained
Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices
Promote seasonal packages and current promotions to our guests
Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department
Ensure an excellent working relationship with all colleagues within the hotel
Assist the Reservations Manager and Director of Revenue & Reservations
Requirements
Minimum 2 years working experience in the 5-star luxury hotel environment
Proactive communications skills
Computer literate
Posses a friendly, energized and outgoing personality
Strong team player
Able to work concentrated and effective under pressure
Good English verbal and writing skills