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QUALIFICATIONS AND JOB DESCRIPTION
Duties and Responsibilities
To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
To act as an in house guests' ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.
To perform all cashiering transactions in compliance with the hotel credit policy ensuring accurate services to our guests
To proactively follow up guest waiting for rooms and provide alternative solutions if required and keep guests update in a timely manner.
To handle guest complaints by ensuring appropriate action is taken or delegated until guest satisfaction has been met and exceeded.
To follow up and action all traces and guest messages on a daily basis
To perform any other duties or projects assigned by the Assistant Front Office Manager and Front Office Manager
Requirements
Two years hotel Front Office Agent experience within a luxury environment
Experience in room revenue control, budget planning and cost control
Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
Successful problem solving skills
Able to communicate in written and spoken English and Turkish
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Able to stand for extended periods of time
Professional appearance and demeanour
Multi-lingual