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QUALIFICATIONS AND JOB DESCRIPTION
Duties and Responsibilities
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests
To give and receive handover information at shift beginning and end in order to ensure effective communication
To ensure the safe keeping of pass keys
To ensure safe use of resort buggies
To check arrival and departure reports so as to enable anticipation and of guests needs
To log all arrivals and departures in the daily book and by using HotSOS whenever relevant, so as to enable an efficient follow-up in case of queries
To ensure that luggage or other items are delivered or collected from the guest’s room within the Company’s standard
To ensure that the hotel entrance lobby is clean and tidy
To greet guests, offering assistance in carrying items efficiently
Requirements
At least 1 year of relevant experience in luxury community or hotel
Fluency in English written and verbal communication
Excellent communication skills in all aspects: verbal, written and non-verbal
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills
Approachable, open-minded and fair