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QUALIFICATIONS AND JOB DESCRIPTION
Scorpios
Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness — always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the global Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a global lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, opera
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus