Guest Relations Supervisor

Radisson Blu Hotel, Istanbul Şişli
İstanbul Tam günden Tam zamanlı

Açıklama:

GENEL NİTELİKLER VE İŞ TANIMI

GENERAL QUALIFICATIONS

· Minimum 3 years of experience in similar positions in international hotels,· University graduate.

· University graduate.

· Good command of written and spoken English (Arabic is a plus)

· Effective communication skills that emphasize guest satisfaction and maintain the sustainability of high service quality.

· Very familiar with Opera Hotel management systems and Office programs (EMMA Hotel Management System is a plus)

· Installing and managing the CRM System.

· Having effective written and verbal communication skills.

· Able to use all communication materials effectively and has problem-solving skills.

· Presentable and with proper diction,

· Smiling

· Dynamic

JOB DESCRIPTION

· Ensuring that the requests/problems of the guests are resolved immediately with the relevant departments in line with the Quality Policy determined within the hotel.

· Providing feedback to guests, keeping track of guest survey results and up-to-date scores and comments on facility commenting sites.

· Working in coordination with the Front Office Department to get to know the guests and be in close contact with other department managers to solve problems.

· Analyzing and proactively resolving guest requests and complaints through CRM.

· Determining the training needs of department employees and plan

2 May 2024;   from: kariyer.net

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