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QUALIFICATIONS AND JOB DESCRIPTION
Duties and Responsibilities
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests
To ensure the safe keeping of pass keys
To ensure safe use of resort buggies
To check arrival and departure reports so as to enable anticipation and of guests needs
To ensure that luggage or other items are delivered or collected from the guest’s room within the Company’s standard
To ensure that the hotel entrance lobby is clean and tidy .
To ensure that the work place such as the luggage room and long term storage room is clean and tidy
To greet guests, offering assistance in carrying items efficiently
To introduce guests to the Guest Service Agents for an efficient and personalised check-in
To proactively engage with guests around the resort who may require buggy service
To follow instructions of Bell Captain to prioritise guest buggy service
To provide resort tour to guests
To ensure buggies are clean and in good repair at all times
To report any damage or repair needs to Bell Captain to arrange repairs
Requirements
Reading, writing and oral proficiency in the English and Turkish language
Demonstrates a high standard of verbal communication, social skills and up-selling skills
Willing to work a flexible schedule and holidays
Have a minimum of 1 years’ experience in similar position, preferably in luxury
environment
Customer focused
Team player
Delivers their best
Trustworthy and responsible