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GENEL NİTELİKLER VE İŞ TANIMI
UALIFICATIONS AND JOB DESCRIPTION
About Us
As Missafir, We are driven by our passion to change the meaning of “home” with flawless experiences for everyone, to provide a hassle-free and lucrative rental income in complete trust for hosts and to make every guest feel welcomed with wholesome hospitality services and home comfort everywhere.
Come and Join Us!
You will be part of our visionary team and the fastest-growing startup in Istanbul. We are ready to open up to the global and revolutionize the world’s idea of “home” through unique experiences everyone deserves! So if you’re ready to feel at home while still enjoying the thrill of new discoveries, join our story and be a part of history!
About the Job
This role is a Front Desk Receptionist which will suit an individual with customer care/guest relations background who wants to gain valuable experience and exposure at a rapidly growing start-up. You will be the intermediary between guests and local operations team - during the booking process by:
- Solving any kind of problems to satisfy the guest needs and wishes
- Working towards KPIs in relations to responding to client issues in a timely and accurate manner
- Following up to a set targeted guest reviews per day and week
- Liaising with internal teams to ensure guest resolution is swift and seamless
- Working hard to achieve targeted NPS scoring
- Coordinate our cleaning, maintenance and emergency logistics services - no day is ever the same at Missafir and it is our job to solve all those unexpected issues when they arise to ensure that our guests have a flawless stay
- Help the Operations team in the day-to-day, being their eyes, managing the schedule and, assisting them with their troubleshooting
- Assisting in escorting all guests to their rooms in accordance with their requests and the our standards
- Having ability to handle emergency procedures and situations with maturity and professionalism
- This role will be night-shift between 23:00 - 07:00 or 00:00 - 08:00.
Who You Are
- You are a new graduate of Tourism and Hospitality Management or closely related field,
- A travel enthusiast with a keen eye for the details also have a solid understanding what a personalized service is.
- You have a passion for property management, and you’ll get extra points if you’ve previously worked in the hospitality industry!
- You are an individual that has worked in high-level customer service multichannel contact center and has a demonstrable background in achieving KPIs and delivering seamless customer service
- You have a clear idea on how to handle guest complaints.
- You love problem solving and will go to any length to find a solution!
- We are always online! Therefore you need to be flexible in terms of shifts.
- A team player who can adapt to different needs of the business.
- Someone with an impeccable grasp of the English language, both written and spoken.
- Self-driven, self-motivated, proactive – a hustler!
- Passionate about start-up culture and innovative ideas.
- Stamina and drive to always push yourself to improve and innovate.
Important! This role will be night-shift between 23:00 - 07:00 or 00:00 - 08:00.