Açıklama:
QUALIFICATIONS AND JOB DESCRIPTION
Communication Center Agent
Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.
Now, we are hiring Communication Center Agents to join us in Bodrum .
Core Activities
- Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
- Processing all external and internal calls by redirecting calls or directly assisting the caller.
- Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
- Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
- Maintaining accurate records of guest calls to maintain data integrity.
- Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.
- Other duties as assigned
Qualifications
- Previous customer service experience preferred
- Previous Property Management System preferred
- Computer literate in Microsoft Window applications
- Strong English communication skills both verbal and written
- Service focused personality and passion for hospitality
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
13 Nis 2024;
from:
kariyer.net