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QUALIFICATIONS AND JOB DESCRIPTION
Receptionist at Taskonaklar Hotel Cappadocia
Taşkonaklar Hotel, located in Uçhisar, the most important town in terms of luxury accommodation in Cappadocia, has been serving for 16 years. We offer accommodation and experience focusing on the texture and culture of Cappadocia. We consider guest satisfaction, sincerity, nature and eco-friendly consumption as our most important values.
We offer our service with a young, dynamic and friendly team. We are strengthening our team in our 15th year to provide the best guest service and satisfaction in the area. If you believe you have the necessary skills and most importantly the necessary attitudes to fit in our team, we are waiting to hear from you.
Job description:
To ensure correct, flawless reception operations such as guest emails, check-in / check out processes, follow-up of guest requests and high guest satisfaction.
Tasks & Responsibilities
· Make sure to welcome guests positively
· Process guest registrations. Make sure daily check-in folios are ready before the arrival of the guests for speedy check-in process
· Prepare checkout folios, including the check-out balances and collection of payment.
· Communicate all necessary shift information to Front Office staff, such as guest requests, activity reservations etc.
· Send and receive telephone calls for hotel reservation inquiries, sort / reply incoming mail and messages during shift.
· To provide guests with options for room upsell based on availability.
· Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
· Encouraging guests to use the hotel facilities for their enjoyment
· To perform the front desk cash transactions
· Ensure paperwork regarding guests and other divisions is processed in a timely manner.
· Ensure timely compilation of Front Office reports necessary for housekeeping and F&B departments
· To ensure that the shift is delivered to the next shift with all key and necessary information.
Requirements
· Two years hotel Reception Agent experience
· To be successful as a Front Desk Receptionist, you should have a pleasant personality, as this is also a guest service role.
· You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
· This role may require working in shifts, so flexibility is a plus
· Able to communicate in written and spoken English and Turkish
· Knowledge of Property Management Systems (preferably Elektra), Excel, PowerPoint and Microsoft Office
· Successful problem-solving skills
· Excellent overall communication skills
· Able to multitask
· The ability to work well in a team environment
· Preferred Candidate
Years of Experience:
2 - 4 years of experience
Level of Education:
Bachelor’s(Graduate)