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QUALIFICATIONS AND JOB DESCRIPTION
As MSC Group, we are the pioneer of the sector with our activities and integrated logistics services in the fields of Land & Rail & Sea Transport, Storage, Shipping, Port Management, Information Technologies. Despite the size and diversity of our services, we never give up our human-oriented approach. We are excited to share with our customers our technical knowledge and skills that we support with systems while offering customized solutions for the needs. To join the MSC Group, we are looking for a "Customer Service Assistant Specialist" who can work with us at the MSC Ship Agency "Istanbul/Altunizade Office". We are waiting for your application too!
Summary
The Customer Services Specialist manages the operational processes with a customer-oriented perspective and creates sustainable customer satisfaction. As Customer Services Specialist, you will report to “Customer Services Team Leader”.
What does a Customer Service Assistant Specialist do?
- To follow the process from the ship to the destination specified in the bill of lading and the evacuation of the cargo from which the shipment has been confirmedTo follow the operational process of the sold works and be in constant contact with the customer
- To answer all questions from the customers need to be clarified
- To solve customer's problems at the right time and work in coordination with other departments
- Manage all processes based on procedures and policies that established by our company
We are looking for candidates with these competencies and technical knowledge
- Graduated from the bachelor / master degree departments of universities
- Experience in ideally in the transportation sector
- Native Turkish Speaker,Good English communication skills (verbal and written)
- Problem- solving skills, result and service -oriented
- Strong verbal and written skills , able to communicate effectively
- Good computer skills and knowledge of MS Office programs